Refund policy

REFUND & RETURN POLICY

Last Updated: 02.23.26

30-Day Return Policy

We accept returns within 30 days of delivery.

To qualify for a return, items must be:

  • Unused and unopened

  • In original packaging

  • In the same condition as received

  • Accompanied by proof of purchase

Opened or used chemical products are not eligible for return unless defective.

Return Authorization Required

All returns must be authorized before being sent back. Items returned without prior approval will not be accepted.

If your return is approved, we will provide instructions for returning the item.

Returns must be sent to:

Detailers Products
3353 W Hospital Ave
Atlanta, GA 30341
United States

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item is damaged, defective, or incorrect, notify us within 5 days of delivery. We may request photos to verify the issue before issuing a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used chemical products

  • Hazardous materials, flammable liquids, or aerosol products

  • Clearance or sale items

  • Gift cards

  • Special order or custom items

Due to the nature of automotive detailing chemicals, opened products cannot be returned for safety and quality control reasons.

Exchanges

We do not offer direct exchanges.

If you need a different product, please return the eligible item and place a new order once the return is approved.

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Shipping charges are non-refundable unless the return is due to our error

If more than 15 business days have passed since approval, please contact us through the website.